What we do in the Discover phase:
- Understand key business and HR issues
- Identify the impact on key constituencies
- Segment audiences
- Define desired outcomes and behaviors
- Understand the communication environment
The outcome: A detailed profile of your current state and the desired future state
What we do in the Develop phase:
- Develop the change strategic change plan, including communication and training strategies
- Articulate the business case for change and people, process and technology impact
The outcome: A detailed strategy roadmap for the achievement of the desired future state
What we do in the Deploy phase
- Stakeholder management
- Project management, including project plan and issues/risk management
- Communications development, production and distribution
- Training development and delivery
The outcome: A supportive environment for transition (information, incentives, infrastructure, imperatives)
What we do in the Debrief phase
- Implement measurement plan and monitor/assess results over course of transition
- Implement measurement tactics, pre- and post-transition as determined in plan
- Develop a sustainability plan
The outcome:
- Measured results tied to achievement of objectives
- Roadmap to fine tune and ensure sustainability